Refund Policy

This Refund Policy applies to purchases from SkyVault, operated by TRUE TECHNOLOGIES LTD (reg. no. 16459127), 45 Barbican Road, Greenford, England, UB6 9DH, and sits alongside your statutory rights as a consumer in the UK. It does not affect those rights.

Your 14-day cancellation right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel a distance purchase for any reason. For digital content, that right ends once delivery has begun - provided you expressly asked for immediate delivery and acknowledged losing the right to cancel. At checkout you give exactly that consent, so cosmetics that have been delivered to your account are not refundable under the 14-day right. Anything not yet delivered can still be cancelled for a full refund.

If something is faulty

Separately from cancellation, the Consumer Rights Act 2015 entitles you to digital content that is of satisfactory quality, fit for purpose and as described. If an item is faulty or not as described, you are entitled to a repair or replacement and, where that is not possible or not provided within a reasonable time, to a price reduction - up to the full amount.

Failed or incorrect delivery

If an item did not reach your account, or was not what you ordered, contact us within 14 days. We will re-deliver it or, if we cannot, issue a full refund to your original payment method.

Chargebacks

Please contact us before opening a chargeback - most issues are resolved quickly. Accounts with fraudulent chargebacks may be suspended.

How to request a refund

Email info@skyvaultland.com with your account email, Minecraft username, and the order details - you do not have to use any particular form of words. Approved refunds go back to your original payment method within 14 days of us accepting the request, at no cost to you.